How to Get Started with SumUp

We designed SumUp to be as easy as possible to set up, but we understand that card reader technology might be new to you. If you're unsure of how to connect your Air Card Reader to your device, here’s some detailed instructions to help you along the way.

For new customers:

How to set up the Air Card Reader:

  1. Open the SumUp App and log in using your email address and password.

  2. Enter €1.00 into the keypad and tap 'Charge'. The reader turns on automatically.

  3. Confirm that your card reader was found in the app: by tapping on 'Connect', you confirm that the 3-digit number shown in the app matches the last 3 digits of the serial number on the back of the card reader.

  4. Confirm the pairing request on your smartphone/tablet and on the card reader (by pressing the green tick button). Note: for some smartphones/tablets (using an older version of Bluetooth) you will need to enter the pairing code on your phone.

  5. Pairing successful! The card reader will now sync your account information. The process takes about two minutes.

If you have issues setting up your Air Card Reader, please follow the instructions for existing customers below.

How to accept payments:

  1. Your customer taps, inserts, or swipes their card.

  2. Your customer authorises the transaction (e.g. by PIN).

  3. The green tick indicates that the payment was successful. You’ll receive the payout in the next 2-3 business days.

For existing customers:

How to set up the Air Card Reader:

  1. Open the SumUp App and log in using your email address and password.

  2. Tap on 'Account' (Android: menu symbol in the top left corner).

  3. Now open 'Payment methods'/'Choose card reader' and tap 'Air' to start the set up.

  4. Confirm that your card reader was found in the app: by tapping on ‘Connect’, you confirm that the 3-digit number shown in the app matches the last 3 digits of the serial number on the back of the card reader.

  5. Confirm the pairing request on your smartphone/tablet and on the card reader (by pressing on the green tick). Note: for some smartphones/tablets (using an older version of Bluetooth) you will need to enter the pairing code on your phone.

  6. Pairing successful! The card reader will now sync your account information. The process takes about two minutes.

Subsequently, you can accept card payments as usual.

Troubleshooting:

If you can't connect the reader as described above, please try the following:

  1. Check here if your smartphone/tablet meets the requirements.

  2. Start a new pairing by opening the ‘Account’ section of the app on the top left (iOS: ‘Account’, Android: menu-symbol), tap on ‘Payment methods’/‘Choose card reader’ and choose ‘SumUp Air’ as your card reader.

  3. Restart your smartphone/tablet: by doing so, the Bluetooth chip restarts.

  4. Check if an update of the SumUp App is available in the Apple App Store or in the Google Play App Store.

  5. Check in the settings of your smartphone/tablet if there’s an update available for your operating system. If yes, we recommend to install it (due to the data volume, install the update at the end of your business day).

  6. Make sure that the card reader is charged at least 25% so card payments can be processed optimally.

Blog author

Christine Lariviere