We've got the answers to frequently asked questions

The SumUp Point of Sale (POS) is an easy and flexible sales solution for your business. It’s 3 elements–app, cloud and hardware are linked together to help you manage your entire business from one single point.

• The app is the initial checkout interface of your system. Here you can create a product catalogue and accept payments (cash, credit and debit card, invoicing, vouchers, and credit balances). You can also open and close business days from the app.

• The cloud gives you access to the entire backend of the checkout system. Here you have an overview of all your sales and transactions. You can add articles and employees, and generate bookkeeping reports from the cloud. 

• The hardware is pre-configured by us according to your business. It doesn’t need any further technical setup. All you need to do is unbox, plug in and start selling.

SumUp POS offers many helpful features. You can:

• Perform sales analysis and generate digital reports

• Manage your employees and their working hours

• Manage multiple stores from one single place

• Keep a stock of your inventory

• Do your bookkeeping and download ready-to-use financial reports for your accountant

• Allow your customers to pay at a later time with invoicing

For more information, feel free to contact us. Our sales team will be happy to walk you through all the features that SumUp POS offers.

The SumUp POS system can be configured to support a large number of services and retail businesses such as fashion boutiques, beauty salons, cafés and more.

The starter hardware package for SumUp POS includes everything you need to run your business. You can buy it at a one-time cost of €999, along with the software licence starting from €39. 

You don't have to pay any extra fee for the setup or to access our customer support service.

Our support team is available from Monday to Friday, between 8 am and 5 pm to answer all your questions.

SumUp Start is a combination of the SumUp App (available for free), an Air Card Reader, a charging station and an iPad stand. You can activate the product catalogue feature in your SumUp App and use it as a point of sale solution.

SumUp Start offers many useful features. You can:

• Create and customise the product catalogue with pictures and descriptions

• Get a clear overview of all your sales in the dashboard

• Download digitally generated sales and revenue reports

• Manage multiple employee logins

• Log all of your cash transactions in the system from the app

For more information, feel free to contact us. Our sales team will be happy to walk you through all the features that SumUp Start offers.

SumUp Start is compatible with most of the Android Tablets and the Apple iPad. You can check the compatibility of your device here.

Combine it with our hardware package for a more professional look

You can download the SumUp App for free and combine it with our hardware package starting from €99. 

There're no monthly or recurring costs. You only pay a small fee of 2.75% for every card transaction.

The hardware package consists of an iPad stand, an Air Card Reader and a charging station.

You can request a free and non-binding offer on the SumUp website. Our sales team will be happy to guide you through the process.

We've designed the SumUp Start system to be as user-friendly as possible. The hardware package doesn’t need any on-site technical assistance. 

For any further help, SumUp offers you free phone support from Monday to Friday, between 8 am and 5 pm.

After you place the order and make payment for the hardware package, your system will be delivered to you within 5–10 business days.

SumUp gives you a 30-day money-back guarantee. To initiate the refund process, you can contact our support team within 30 days after the delivery of your system.