We're here to help.

We're happy you're here, and we can't wait to help you get started. Follow the simple steps in this guide to help you get started, and our U.S based support team can answer any questions you may have.

We'll walk you through the processes for updating any information that you need. The steps you need to take will depend on the nature of the details you want to amend. To edit your personal details, follow the steps in this guide.

For any updated to your business details, use this guide.

And, if you'd like to update your bank information to change where you want us to send your earnings, take a look here.

Whichever SumUp card reader you've decided is best for your business, each one is designed to be easy to use with a simple set up process. You can read all about the set up process with our different Card Reader Guides here.

Chargebacks can be confusing and frustrating at times, and we understand that every payment matters for a small business. We've put together a guide to help our merchants further understand chargebacks and how they can reduce their risk of being charged one. Read through our guide here.

We'll send the funds from successfully accepted transactions to your chosen bank account or your SumUp Business Account. If you choose your own bank account, you'll get your money the next working day. But, if you opt to receive your money into your SumUp Business Account, you'll receive your earnings by 7am the following day, even on weekends and bank holidays. For more information from our Payouts Team, see this handy guide.