Login

Welcome to SumUp!

Hello, and welcome to SumUp! This page will walk you through the setup of your new SumUp card reader. In order to set up your reader, please make sure you have completed your SumUp Profile and downloaded the SumUp app to your smartphone or tablet.

If you have questions, you can call SumUp Support Monday-Friday between 9am - 7pm EST at 1-888-250-2164, or you can reach our Support team anytime by email (support@sumup.com).

Quick Links:

Activate Your Account

 If you haven’t activated your account already, you will need to do so in order to use your SumUp card reader. To activate your account, you will be prompted to enter a valid phone number to receive a 4-digit activation code. You can prompt the activation code either by logging in to the SumUp App on your smartphone or tablet, or by logging into your SumUp Dashboard.

To activate your account through the SumUp App, log in to the app using the email address and password you signed up with. If you haven’t downloaded our app yet and need help, here’s a little guide on how to download the SumUp App.

After successfully logging into your account, a window will open asking you to activate your account. Please enter your mobile number into the corresponding field and tap “Request Code”. Within a few seconds, you will receive an SMS with a 4-digit activation code. Enter the code into the respective field and click “Confirm code”.

All set! It will take 90 minutes - 2 hours for the activation to complete. While you wait for the activation, you can set up your employee accounts or add products and prices to your account. Once the activation is complete, you’re ready to set up your card reader.

To activate your account through your Dashboard, log in here with the email address and password you registered with. After you’ve logged in, you will see a notification at the top of your browser window asking you to activate your account.

Please click on “Activate” and enter your mobile number into the corresponding field. Within a few seconds, you will receive an SMS with a 4-digit activation code. Enter the code into the respective field and click “Confirm code”. 

All set! It will take 90 minutes - 2 hours for the activation to complete. While you wait for the activation, you can set up your employee accounts or add products and prices to your account. Once the activation is complete, you’re ready to set up your card reader.

If you experience any issues receiving your code via SMS, reach out to our Support team Monday-Friday between 9am - 7pm EST at 1-888-250-2164 for help activating your account.

Set Up Your Card Reader

Before setting up your card reader, make sure you have already activated your account with an SMS verification! 

Open and sign into the app, and you will see the Checkout screen. Type in $1.00 on the keypad, and press "Charge". Your device will then start to scan for the card reader and once found, the reader will turn on automatically and the blue lights will begin to blink.

Confirm the pairing request on your smartphone or tablet by comparing the last 3 digits that are shown on your screen with the last 3 digits of your card reader’s serial number. (This can be located on the back of your card reader). Tap “Connect”. Simply confirm the Bluetooth connection by pressing the green check mark on your card reader, and you have successfully connected!

Please note that the $1.00 test transaction will be processed, so you can either refund the transaction or allow it to go through to test the payout timeline.

Congratulations! Now your business is set to start receiving credit card payments.

Card Reader Troubleshooting

If you’re having issues connecting to the reader, please try the following:

  • Please check here if your smartphone/tablet meets the requirements.

  • Restart your smartphone/tablet to restart your Bluetooth chip.

  • Check if an update of the SumUp App is available in the Apple App Store or Google Play App Store.

  • Please check in the settings of your smartphone/tablet to see if there’s an update available for your operating system. If yes, we recommend installing it and try the set up again. 

For any additional questions, you can call SumUp Support Monday-Friday between 9am - 7pm EST at 1-888-250-2164, or you can reach our Support team anytime by email (support@sumup.com).

Payment methods

With our SumUp Card reader you're technologically up-to-date. Here you may find further information on how to accept card payments with the device:

Which cards are accepted?

SumUp accepts any credit or debit card that displays a Visa, American Express, Diners, Discover, or MasterCard logo. 

How are the cards read?

To accept chip cards, please insert the chip (front of card with chip facing you) into the slot at the top of the reader. To accept a card via magnetic stripe, please swipe the card (back facing you) through the bigger slot at the top of the reader. 

You can also accept NFC payments via Google and Apple Pay with our SumUp Reader. To accept a contactless transaction, please tap the card for 1-2 seconds flat in front of the display of the reader. 

How does the customer authorize the payment?

All they’ll have to do is provide their signature in the SumUp App on the display of the smartphone or tablet!

Charging the SumUp Card Reader

You can charge the card reader with the Micro USB cable included in the package (either connecting it to your computer or by connecting it with a power supply). You can do about 500 transactions with a fully charged device.

ps. You can still use your SumUp reader while it’s charging!

Design of the SumUp card reader

General handling

  • The SumUp Card Reader is designed to work in temperatures between 14°F and +113°F. Therefore we don’t recommend leaving your card reader outside over a long period of time.

  • Even when you don’t use your card reader on a regular basis, we recommend to charge it once per month.

  • The card reader is designed with security sensors to protect it from manipulation and tampering. For this reason, always handle your card reader carefully. Be sure to avoid using the device with force or impact (e.g. dropping it on the ground or knocking it across the table) to prevent the automatic security lock from being enabled. Once this lock is triggered, the card reader is permanently locked and can no longer be used.

  • Please always ensure you’re not using the card reader on metal or magnetic surfaces. The device has a security feature that prevents any unauthorized reading of magnetic card strips on credit and debit cards—so when the device is placed on or near a metal surface, this can cause the card reader to automatically decline the payment.