Welcome to SumUp!

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Hello, and welcome to SumUp! 

This page will walk you through the setup of your new SumUp Card Reader. If you have questions, you can call SumUp Support Monday-Friday between 9 am - 7 pm EST at 1-888-250-2164, or you can reach our Support team anytime by email (support@sumup.com).

Quick Links:

Profile Registration & Activation

 Before setting up your reader, make sure you have completed your SumUp account registration and downloaded the SumUp app to your smartphone or tablet. Once that’s complete, you’ll be able to activate your profile.

To activate your profile through the SumUp App, log in to the app using the email address and password you signed up with. If you haven’t downloaded our app yet and need help, here’s a little guide on how to download the SumUp App.

After successfully logging in, a window will open asking you to activate your profile. Please enter your mobile number into the corresponding field and tap “Request Code”. Within a few seconds, you will receive an SMS with a 4-digit activation code. Enter the code into the respective field and click “Confirm code”.

All set! Scroll down to learn how to set up your card reader. If you experience any issues receiving your code via SMS, reach out to our Support team Monday-Friday between 9am - 7pm EST at 1-888-250-2164 for help activating your profile.

To activate your profile through your Dashboard, log in here with the email address and password you registered with. After you’ve logged in, you will see a notification at the top of your browser window asking you to activate your profile.

Please click on “Activate” and enter your mobile number into the corresponding field. Within a few seconds, you will receive an SMS with a 4-digit activation code. Enter the code into the respective field and click “Confirm code”. 

All set! Scroll down to learn how to set up your card reader. If you experience any issues receiving your code via SMS, reach out to our Support team Monday-Friday between 9am - 7pm EST at 1-888-250-2164 for help activating your profile.

Set Up Your SumUp Lite Card Reader

SumUp Lite is the easy-to-use card reader for first-time or small businesses. With the SumUp Lite, you can use the free SumUp App on your smartphone or tablet to accept payments. You can identify the SumUp Lite (pictured above) by the contactless payment icon on the center of the top panel and the SumUp logo in the bottom right-hand corner. 

Before setting up your card reader, make sure you have already activated your profile with an SMS verification! 

1. Open and sign into the app, and you will see the Checkout screen. Type in $1.00 on the keypad, and press "Charge". Select “Card Reader” as your payment method. Your device will then start to scan for the card reader and once found, the reader will turn on automatically and the blue lights will begin to blink.

2. Confirm the pairing request on your smartphone or tablet by comparing the last 3 digits that are shown on your screen with the last 3 digits of your card reader’s serial number. (This can be located on the back of your card reader). Tap “Connect”. Simply confirm the Bluetooth connection by pressing the green check mark on your card reader, and you have successfully connected!

3. You can then insert, tap or swipe your card to start the test transaction itself. Once the transaction is complete, you’ll be given the option to send a receipt. Please note that the $1.00 test transaction will be processed, so you can either refund the transaction or allow it to go through to test the payout timeline.

Congratulations! Now your business is set to start receiving credit card payments.

Set Up Your SumUp Plus Card Reader

SumUp Plus is the perfect 3-in-1 card reader for growing businesses. With the SumUp Plus, you can use the free SumUp App on your smartphone or tablet to accept payments. You can identify the SumUp Plus (pictured above) by the OLED display and keypad on the front panel and the SumUp logo in the bottom right-hand corner. 

Before setting up your card reader, make sure you have already activated your profile with an SMS verification! 

If this is your first SumUp card reader...

  1. Open and sign into the app, and you will see the Checkout screen. Type in $1.00 on the keypad, and press "Charge". Select “Card Reader” as your payment method. Your device will then start to scan for the card reader and once found, the reader will turn on automatically and the blue lights will begin to blink.

  2. Confirm the pairing request on your smartphone or tablet by comparing the last 3 digits that are shown on your screen with the last 3 digits of your card reader’s serial number. (This can be located on the back of your card reader). Tap “Connect”. Simply confirm the Bluetooth connection by pressing the green checkmark on your app screen, and you have successfully connected!

  3. You can then insert, tap or swipe your card to start the test transaction itself. Once the transaction is complete, you’ll be given the option to send a receipt. Please note that the $1.00 test transaction will be processed, so you can either refund the transaction or allow it to go through to test the payout timeline.

If you’re adding a new SumUp Plus Card Reader to an existing profile...

  1. Open the SumUp App and log-in using your email address and password 

  2. On iOS: Select the More tab from the bottom navigation menu, then select “Payment methods” underneath the Profile section // On Android: Select the menu symbol in the top left corner, then select “Payment methods” 

  3. Underneath Card Reader, tap to “Air” to start the set up. Your device will then start to scan for the card reader and once found, the reader will turn on automatically and the blue lights will begin to blink.

  4. Confirm the pairing request on your smartphone or tablet by comparing the last 3 digits that are shown on your screen with the last 3 digits of your card reader’s serial number. (This can be located on the back of your card reader). Tap “Connect”. Simply confirm the Bluetooth connection by pressing the green check mark and you have successfully connected! 

  5. Pairing successful! The card reader will now sync your account information. The process takes about 2 minutes. Once complete, you can accept card payments as usual.

Card Reader Troubleshooting

If you’re having issues connecting to the reader, please try the following:

  • Please check if your smartphone/tablet meets the SumUp Lite requirements or SumUp Plus requirements

  • Restart your smartphone/tablet to restart your Bluetooth chip.

  • Check if an update of the SumUp App is available in the Apple App Store or Google Play App Store.

  • Please check in the settings of your smartphone/tablet to see if there’s an update available for your operating system. If yes, we recommend installing it and try the set up again.

For any additional questions, you can call SumUp Support Monday-Friday between 9am - 7pm EST at 1-888-250-2164, or you can reach our Support team anytime by email (support@sumup.com).

Payment methods

With our SumUp Card reader you're technologically up-to-date. Here you may find further information on how to accept card payments with the device:

Which cards are accepted?

SumUp accepts any credit or debit card that displays a Visa, American Express, Diners, Discover, or MasterCard logo. 

How are the cards read?

To accept chip cards, please insert the chip (front of card with chip facing you) into the slot at the top of the reader. To accept a card via magnetic stripe, please swipe the card (back facing you) through the bigger slot at the top of the reader. 

You can also accept NFC payments via Google and Apple Pay with SumUp Card Readers. To accept a contactless transaction, please tap the card for 1-2 seconds flat in front of the display of the reader. 

How does the customer authorize the payment?

All they’ll have to do is provide their signature in the SumUp App on the display of the smartphone or tablet!

Charging the SumUp Card Reader

You can charge your card reader using the Micro USB cable included in the package. Just plug the cable to your computer or with a power supply, and connect the other end into the bottom of your card reader.

The SumUp Lite can process approximately 300 transactions per fully charged device, while the SumUp Plus can process about 500 transactions with a fully charged device. Don’t forget, you can still use your SumUp reader while it’s charging!

Design of the SumUp card reader

General handling

  • SumUp Card Readers are designed to work in temperatures between 14°F and +113°F. Therefore we don’t recommend leaving your card reader outside over a long period of time.

  • Even when you don’t use your card reader on a regular basis, we recommend charging it once per month.

  • The card reader is designed with security sensors to protect it from manipulation and tampering. For this reason, always handle your card reader carefully. Be sure to avoid using the device with force or impact (e.g. dropping it on the ground or knocking it across the table) to prevent the automatic security lock from being enabled. Once this lock is triggered, the card reader is permanently locked and can no longer be used.

  • Please always ensure you’re not using the card reader on metal or magnetic surfaces. The device has a security feature that prevents any unauthorized reading of magnetic card strips on credit and debit cards—so when the device is placed on or near a metal surface, this can cause the card reader to automatically decline the payment.