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Set up the SumUp EMV card reader

I. Set up the SumUp EMV card reader

  1. Open the SumUp App and login using your email address and password.

  2. Enter $1.00 into the keypad and tap 'Charge'. The reader turns on automatically.

  3. Please confirm that your card reader was found in the app: By tapping on 'Connect', you confirm that the 3 digit number shown in the app matches the last 3 digits of the serial number on the back of the card reader.

  4. Pairing successful! The card reader will now sync your account information. The process takes about 2 minutes.

II. Accepting payments

  1. You're now ready to accept your first payment (tap, insert or swipe card).

  2. Now your customer authorises the transaction by signature.

  3. The green tickmark indicates that the payment was successful. You will receive the payout in the next 1-2 business days.

Troubleshooting

If you can't connect the reader as described in the instruction slideshow above, please try the following:

  • Please check here if your smartphone/tablet meets the requirements.

  • Restart your smartphone/tablet: by doing so, the Bluetooth chip is restarting.

  • Check if an update of the SumUp App is available in the Apple App Store or Google Play App Store.

  • Please check in the settings of your smartphone/tablet if there’s an update available for your operating system. If yes, we recommend to install it (due to the data volume please install the update at the end of your business day).

Payment methods

With our SumUp EMV card reader you're technologicially up-to-date. Here you may find further information on how to accept card payments with the device:

Which cards are accepted?

  • Credit cards (Mastercard, Visa, American Express, Discover, Diners)

  • Debit cards (V PAY, Maestro)

How are the cards read?

  • Chip: Card will be inserted in the slot at the top of the card reader. The front with the chip of the card is facing you

  • Magnetic stripe: Card with the back facing you will be swiped through the slot on the right of the reader

How does the customer authorize the payment?

  • Signature in the SumUp App (on the display of the smartphone/tablets)

Charging the SumUp EMV card reader

You can charge the card reader with the Micro USB cable included in the package (either connecting it to your computer or by connecting it with a power supply). Even while charging, you can already use the card reader. You can do about 500 transactions with a fully charged device.

Setup of the SumUp EMV card reader

General handling

• We can ensure a functionality of the device with a temperature between -10°C and +45°C. Therefore we recommend not to leave your card reader over long time, e.g. in your car, in midsummer or winter.

• Even when you don’t use your card reader on a regular basis, we recommend to charge it once per month.

• The card reader is designed with security sensors to protect it from manipulation and tampering. For this reason, you should always handle your card reader with great care. Be sure to avoid using the device with force or impact (including dropping it on the ground or knocking it across the table) to prevent an automatic security lock being enabled. Once this is triggered, the card reader is permanently locked and cannot be used.

• Please always ensure you are not using the card reader on metal or magnetic surfaces. The device has a security feature that prevents any unauthorised reading of magnetic card strips on credit and debit cards. When the device is placed on or near a metal surface this can cause the card reader to automatically decline the payment.